Terms of Service

1. Agreement to Terms

By accessing and using the services of One Telos L.L.C-FZ ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you do not have permission to access our services.

2. Company Information

One Telos L.L.C-FZ
Meydan Grandstand, 6th floor
Meydan Road, Nad Al Sheba
Dubai, U.A.E.
Email: support@onetelos.com

3. Services Description

One Telos provides AI Advantage™ Discovery services, a 14-day strategic consulting engagement designed to identify and validate your organization's highest-impact AI opportunity. Our services include:

• Business analysis and AI opportunity assessment
• Stakeholder interviews and data evaluation
• ROI modeling and business case development
• Technical blueprint creation
• Strategic playbook delivery
• Optional prototype development services

4. Engagement Terms

4.1 Fixed Scope and Timeline

The AI Advantage™ Discovery is a fixed-scope, 14-day engagement. The timeline begins upon receipt of payment and completion of initial kickoff meeting.

4.2 Client Responsibilities

Client agrees to:

• Provide timely access to necessary personnel for interviews
• Share relevant business data and documentation
• Designate a primary point of contact
• Participate in scheduled meetings and workshops
• Provide feedback within agreed timelines

4.3 Deliverables

Upon completion of the engagement, we will provide:

• AI Advantage™ Playbook (30-50 pages)
• Business Case & ROI Model
• Technical Blueprint
• Fixed-price Prototype Proposal (optional next phase)

5. Payment Terms

5.1 Fees

The AI Advantage™ Discovery is offered at a fixed price, payable in advance. All fees are non-refundable once the engagement begins.

5.2 Payment Methods

We accept payment via wire transfer, ACH, or approved credit facilities. All payments must be made in USD unless otherwise agreed in writing.

5.3 Late Payment

Late payments may incur interest at 1.5% per month or the maximum rate permitted by law, whichever is lower.

6. Intellectual Property

6.1 Client Data

Client retains all rights to their data, information, and materials provided to us. We use this information solely for delivering our services.

6.2 Deliverables

Upon full payment, all deliverables created specifically for Client become Client's property. We retain the right to our methodologies, frameworks, and general knowledge.

6.3 Methodologies

Our AI Advantage™ Discovery methodology, frameworks, tools, and processes remain our exclusive property.

7. Confidentiality

Both parties agree to maintain the confidentiality of all proprietary information shared during the engagement. This obligation survives termination of these Terms for a period of five (5) years.

8. Warranties and Disclaimers

8.1 Service Warranty

We warrant that our services will be performed in a professional manner consistent with industry standards.

8.2 No Guarantee of Results

While we provide data-driven recommendations and projections, we cannot guarantee specific business outcomes, ROI achievement, or implementation success.

8.3 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED HEREIN, OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.

9. Limitation of Liability

IN NO EVENT SHALL ONE TELOS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS SHALL NOT EXCEED THE FEES PAID FOR THE SERVICES.

10. Indemnification

Client agrees to indemnify and hold harmless One Telos from any claims, damages, or expenses arising from Client's use of our deliverables or implementation of our recommendations.

11. Termination

Either party may terminate the engagement with written notice. In case of early termination, Client remains responsible for payment of work completed and expenses incurred.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be resolved through arbitration in Dubai under the rules of the Dubai International Arbitration Centre (DIAC).

13. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, or labor disputes.

14. Entire Agreement

These Terms, together with any signed engagement letter or statement of work, constitute the entire agreement between the parties and supersede all prior or contemporaneous agreements and understandings.

15. Amendments

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of our services constitutes acceptance of modified Terms.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

17. Contact Information

For questions about these Terms, please contact us at:

One Telos L.L.C-FZ
Meydan Grandstand, 6th floor
Meydan Road, Nad Al Sheba
Dubai, U.A.E.
Email: support@onetelos.com